Position Title: Customer Service Manager

Location: Caldwell, Idaho

Job Number: 10-34

Salary Range: Salary is commensurate with experience

About Home Federal:

At Home Federal Bank, we offer a friendly work environment where employee input is valued, career growth is encouraged, and service excellence is the standard. We have over 90 years experience of successfully delivering consumer and business financial products to our clients.

To achieve our high expectations, we seek people who embrace our shared core values of Professionalism, Accountability, Trust, Innovation, and Execution. Most of all, we look for people who believe in commitment and are passionate about who we are and what we do as they are about their job performances.

If Home Federal Bank sounds like the exciting company where you would like to succeed, please read on about our great job opportunity for a Customer Service Manager in Caldwell, Idaho.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• As the Customer Service Manager, you will provide leadership to retail branch banking employees, and will be responsible for developing and maintaining an aggressive sales culture that is conducive to exceptional customer service, profitability, and growth by managing, monitoring, and coaching staff in effective cross-selling, customer service and sales techniques.
• Performs personnel actions including managing performance, interviewing and hiring, effective delegation of assignments, developing work schedules and providing necessary training.
• Contribute to the overall profitability of the region; implements cost controls, income generation, and bank marketing efforts; monitors expenses to ensure compliance with budget.
• Assist the Retail Banking Team in the development and implementation of financial plans, sales goals and budgets that support the sales and service objectives for the store.
• Assure audit compliance and procedure quality control and manage the day-to-day operations. Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff. Implement operational policies and procedures. Will have a working knowledge of all laws and regulations related to the job, which ensures all duties and tasks performed are in compliance with legal and regulatory requirements.

Home Federal Bank offers a competitive base salary and incentive opportunity as well as a comprehensive and competitive benefits package. Home Federal Bank is an Equal Opportunity Employer and dedicated to a diverse workforce.

EDUCATION, KNOWLEDGE AND/OR EXPERIENCE:

The ideal candidate should have an Associate's degree (AA) or equivalent two-year college or technical school; and two to five years of related experience; or the equivalent combination of education and experience. Work related experience should consist of branch operations with a supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.