Position Title: Collector I

Location: Nampa, Idaho

Job Number: 10-40

Salary Range: Starting from $12.38 per hour, commensurate with experience

Home Federal Bank:

At Home Federal Bank, we offer a friendly work environment where employee input is valued, career growth is encouraged, and service excellence is the standard. We are a community-based bank with over 90 years experience of successfully delivering consumer and business financial products to our clients.

To achieve our high expectations, we seek people who embrace our shared core values of Professionalism, Accountability, Trust, Innovation, and Execution. Most of all, we look for people who believe in commitment and are passionate about who we are and what we do as they are about their job performances.

If Home Federal Bank sounds like the exciting company where you would like to succeed, please read on about our great job opportunity for a Collector in Nampa, ID.

The Collector's primary responsibilities include: managing checking and loan account debt charge-off & collection (including: managing any legal actions taken to protect the bank's interest; i.e. claims, judgments, attachments, repossessions, foreclosures, etc.); ensuring Fair Debt Collection Practices Act and Fair and Accurate Credit Transactions Act compliance, producing management reporting as needed, and processing legal remedies (including bankruptcy notices, subpoenas, garnishments, and levies). Responsible for applying superior decision-making techniques and customer service skills to deal with internal and external bank customers to find resolution for account issues

The Successful Candidate will:

• Support the strategic initiatives in the business plan and budget to reduce charge off losses, collections expense, department expenses, and increase recovery income.
• Maintain successful relationships with a variety of third-parties; ChexSystems, nationwide credit reporting agencies, legal counsel, and collection agencies to ensure that customer service and operational issues are handled properly
• Investigates and reviews returned deposited items (charge backs) against customer accounts.
• Maintain and reconcile department General Ledger accounts.
• Prepare management reports, investor reports, and compliance reports as needed.
• Ensure compliance and procedure quality control through the development, implementation, and maintenance of department procedures and other related infrastructure documentation.
• Maintain strong personal knowledge of Home Federal Bank products and services.
• Maintain a working knowledge of all laws and regulations related to the job to ensure that all duties and tasks performed are in compliance with legal and regulatory requirements.
• Research amounts owed and perform inquiries on accounts for internal and external customers. Partners with other bank departments and third-party vendors to research and resolve customer account situations.
• Reinforces the application of superior customer service through his/her own example by providing prompt, efficient, and accurate service to all bank customers and will represent the bank in a courteous and professional manner.
• Support the development, deployment, and on-going maintenance of the company-wide governance programs through the daily performance of job accountabilities, skill sets, and other duties as assigned.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) is required and, 1 to 2 years collections experience and/or training. Must have excellent oral and written communication skills and the ability to read and interpret operation and procedure manuals, effectively present information over the phone, build rapport with both external and internal customers, carry out instructions furnished in written or oral form, and have good problem solving skills.

Prefer basic knowledge of bank policies and procedures and the capacity to learn all bank products, processes and services. Computer experience required and working knowledge of MS Outlook, MS Excel, MS Word, and the Internet. Candidates will have strong customer service orientation; be highly productive, adaptable, flexible, and reliable with excellent communication and interpersonal skills. Grasps new information and procedures and has ability to take appropriate action based on new knowledge. Can type 45 words per minutes with 95% accuracy, basic 10-Key skills and the ability to add, subtract, multiply, and divide.